Three-Year Warranty Included as Standard 

Every piece of refurbished hardware from Intelligent Servers comes with a three-year warranty - at no extra cost. A three-year warranty may be standard, but our approach to post-sale support is more thorough-designed to meet the real-world demands of IT teams, not just cover the basics. Since 2011, we’ve built our reputation by being rigorous.

Every item we sell-whether a refurbished server, network switch, or storage array-goes through detailed inspection and testing by our Professional Services team before it leaves our warehouse. Our team includes experienced and certified engineers who don’t just follow checklists-they spend hundreds of hours reverse engineering equipment to fully understand its behaviour, limitations, and compatibility across environments. We do this because the reality of deploying enterprise hardware isn’t simple-and surface-level checks or spec-sheet comparisons don’t cut it.

Our team invests the time to understand how these systems function in the real world, and that’s why we’re confident offering a comprehensive three-year warranty as standard. 

Extended five-year warranties available

While a three-year warranty comes as standard, extended five-year options are also available on request-for added peace of mind or where projects require longer coverage to align with operational or procurement needs.

Free Hardware Replacement 

If any hardware fault occurs during the three-year warranty period, we’ll replace the component free of charge. UK customers can expect Next Working Day delivery on replacements. In Europe, it’s typically 1 - 3 working days. This means minimal downtime for you - we'll swiftly address any problems, ensuring your business or personal activities can continue without interruption.

Free Remote Support

Our Professional Services Team doesn’t disappear after dispatch. You’ll have access to free remote support - including help with setup, configuration, integration, and migration. If you're questioning how a piece of kit will sit within your current environment, our team is on hand to advise. We routinely help customers verify compatibility before purchase, and if issues come up during deployment, we’ll assist remotely. Our team will be available throughout the entire three-year warranty period. No scripts or generic support - just experienced people who know the hardware inside out.

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