Shipping & Returns

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Shipping Information

We can ship to virtually any address in the world. Please note that there are restrictions on some products and countries, some encryption products cannot be shipped to international destinations due to UN trade embargoes. 

All orders placed on IntelligentServers.co.uk come with free standard shipping worldwide! Depending on the shipping provider we choose, shipping date estimates may appear on the shipping quotes page. If you require urgent delivery such as same day or pre-10am, please get in touch on 01423 223 430 or email sales@intelligentservers.co.uk to arrange. 

• All orders placed at IntelligentServers.co.uk come with free worldwide shipping - no minimum spend required
• UK shipping cut-off time: 5pm
• International shipping cut-off time: 4pm
• Please enquire about same-day, pre-10.30am, pre 12pm or blind shipping if required

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Cancellation and Returns Policy

You may cancel/return any items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (e.g. you received an incorrect or defective item). 

All of our products are covered by a 3 year next business day UK warranty or a 2-3 working day warranty for Europe. All of the hardware and components are serial number tracked using our sales tracking system.

You should expect to receive your refund within one week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 3 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (1 business day UK 2-3 business days Europe).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.