Shipping Information

We can ship to virtually any address in the world. Please note that there are restrictions on some products and countries, some encryption products cannot be shipped to international destinations due to UN trade embargoes. 

At IntelligentServers.co.uk, we offer free worldwide shipping on all orders with no minimum spend. We primarily ship with DHL to ensure fast, reliable delivery across the UK and internationally.

• All orders placed at IntelligentServers.co.uk come with free worldwide shipping - no minimum spend required
• Orders placed before 3:00 PM (GMT) are typically dispatched the same day, Monday to Friday.
• Additional delivery options including pre 10:30 AM, pre-12 PM, and blind shipping upon request.

Returns and Refunds Policy

You may return any item within 30 days of delivery for a full refund. If the return is due to an error on our part-such as receiving an incorrect or defective item - we’ll also cover the return shipping costs.

All our products come with a 3-year next business day warranty within the UK, and a 2-3 working day warranty for Europe. Every piece of hardware and component is tracked by serial number through our sales tracking system.

Refunds are typically processed within one week of handing your return to the shipping carrier. In many cases, you'll receive your refund sooner. This timeframe includes:

• 1 - 3 business days for the return to reach us
• 1 - 3 business days to process the return once received
• 1 business day (UK) or 2 - 3 business days (Europe) for your bank to complete the refund transaction

To initiate a return, please contact us with your order number and the details of the item(s) you'd like to return. We’ll respond promptly with instructions on how to proceed.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Have a question?

Speak with specialists who are trained to provide clear, informed and unbiased guidance. No sales pitch and no script readers!

Available Monday - Friday, 9:00AM-5.30PM

 

Fantastic Supplier

 

Intelligent Servers have been absolutely excellent to us. We're a small children's charity based in Wales and we've been working with them for a number of years now. The pricing, support, communication and shipping is always first class. Jack, our account manager, is a credit to the company.

February, 2025

Outstanding customer service…

Outstanding customer service from these guys! I ordered a SATA controller card for my server, but needed it configuring as non-raid. They bent over backwards getting it setup and shipped out to me. It works perfectly. Couldn't be happier 10/10

December, 2024

Really, really good!

 

Ordered late on Sunday evening, received early on Tuesday. Great communications throughout and well packaged. Impressive service and I will be checking them first for future needs.

October, 2024

Very prompt delivery and subsequent advice

Very prompt delivery. Item was not exactly as illustrated on webpage but immediate help and advice given to correct the problem.

March, 2024